user research
Opportunity Scans
Product audit, Blue sky brainstorming, Ethnographic observation
Systems Analysis
Subsystem flow identification, User identification,
User experience mapping
User Observations/Task Analysis
Task flow outlines, Ethnographic observation, Voice of customer methodologies, In-person user interviews, Internet based user surveys, Conglomerate result reports with quantifiable data for decision making
Cost Reduction Analysis
Competitive/state of art analysis, Material and process optimization, Reverse engineering